FREQUENTLY ASKED QUESTIONS

CAN YOU CUT TO SIZE WHILE I WAIT?

Yes. Small quantity, straight cut pieces can be done while you wait. Small Urgent laser cutting jobs can be done on the spot subject to discussion with staff

IS AN EMAIL SENT TO YOU THE BEST OPTION FOR A QUOTE?

Yes it definitely is. You can send a quote to either our Arncliffe (sales@plastix.com.au) or our Brookvale (brookvale@plastix.com.au) branch. You can also send a quote through using our Get A Quote link.

 

WE DO NOT TAKE ORDERS OVER THE PHONE

WHAT FILES ARE APPROPRIATE TO SEND MY ARTWORK IN TO GET QUOTED OR CUT?

To be able to create your requirements we will need your artwork to be sent as an EPS, DXF, PDF or AI file.

DO YOU OFFER DELIVERY?

Yes we do offer delivery Australia wide. Pricing for delivery varies due to size and location of your goods. Our minimum delivery price starts at $30 plus GST for small packages

WHAT ARE YOUR GENERAL PRODUCTION LEAD TIMES?

Our lead times are as follows;
Small Cut To Size Orders- while you wait
Cut To Size- 1-2 working days on large orders
Laser Cutting- 3-5 working days
Fabrication- 7-10 working days
Please note:  our lead times may change depending on our work load.

WHAT ARE YOUR OPENING HOURS?

Our opening hours are as follows;
Arncliffe branch:
Monday – Friday: 7:30am – 4pm

Saturday 7:30am – 12pm Until further notice

Brookvale branch:
Monday – Friday: 8am – 4:30pm

NOT Saturday.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:
EFT, Amex, MasterCard, Visa, Cheque (w/ appropriate identification), and cash.

HOW LONG AFTER I SEND IN MY QUOTE CAN I EXPECT A RESPONSE?

Once your quote is submitted you can be expect a response in 24 hours. If your quote request is more urgent please call either our Arncliffe or Brookvale outlet directly.

Do you have any further questions?