Last updated: March 2026

1. Information We Collect

Plastix Australia Pty Ltd (“we”, “us”, “our”) collects personal information necessary to process your orders and provide our services. This includes:

Name, email address, phone number, and delivery address when you place an order or submit an enquiry
Payment information processed securely through our third-party payment gateway
Technical data such as browser type, IP address, and device information collected automatically when you visit our website
Order history and communication records related to your purchases

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including cut-to-size fabrication requests
Communicate with you about your orders, quotes, and enquiries
Send transactional emails (order confirmations, shipping updates)
Improve our website, products, and customer service
Comply with legal and regulatory obligations under Australian law

We will not use your information for direct marketing without your explicit consent.

3. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. These include essential cookies for site functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the cut-to-size calculator.

4. Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Payment processors to complete transactions securely
Shipping and courier services to deliver your orders
Analytics providers to help us improve our website
Legal authorities when required by law or to protect our rights

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 7 years in accordance with Australian tax and business record-keeping requirements.

6. Your Rights

Under the Australian Privacy Principles (APPs) in the Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our website uses SSL/TLS encryption for all data transmission. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Email: info@plastix.com.au
Phone: (02) 9150 9627
Address: 2/47 Prince St, Kingsgrove NSW 2208

Privacy Policy